Please place your order by email. Commissions If you would like to commission a special piece of jewellery from Jane then please do not hesitate to get in touch. Preferably by email. The design must be agreed and signed off by the client and a 50% deposit must be paid before work can commence. Payment At present Jane can only take payment by bank transfer. Please email your order and she will issue you with details. Delivery Jane will endeavour to deliver to you ASAP. However as each piece is entirely made by hand it may take a few weeks and to also allow for Hallmarking. Delivery within the UK is free of charge via Royal Mail Special Delivery. Delivery outside the UK will be charged at £10. This is subject to change at any time. This service normally takes between 3 - 5 days. Packaging Your jewellery will be packaged safely and securely in a "jane Moore" box and then a padded envelope. Cancellation Policy All Jane Moore jewellery is made to order, so if you wish to cancel please contact Jane immediately or within 24 hours. Special orders however cannot be cancelled once signed off, agreed and a deposit paid. Returns & Refunds If for some reason you are not happy with your purchase then simply return the jewellery, unworn, in perfect condition and in the original packaging. All goods must be returned within 14 days of delivery to receive a refund (minus the cost of P&P). If goods are returned after 14 days and within 30 days then Jane is happy to offer an exchange or a credit note. You are responsible for arranging and paying for goods to be returned using a delivery service which ensures the item is tracked and insured during transit. Special orders and commissions cannot be refunded or exchanged. Christmas Orders Jane will do her best to get all your Christmas orders to you in plenty of time. However in order to avoid disappointment then please place your order as soon as you can. Last post is December 23rd. Care of Jane Moore Jewellery All Jane Moore jewellery is made from Sterling Silver and Hallmarked where applicable. To clean - wash is in warm soapy water, rinse and dry thoroughly. A gentle scouring pad can be used on the unoxidised pieces but take care not to use on the oxidised silver. The enamel is quite resilient. Please email Jane if you have any queries re cleaning.
All images and designs on this site are copyright of Jane Moore - All rights reserved - 1974 - 2017 Where applicable silver pieces will carry a British Hallmark 01926 420833 or 07973396929 jane@janemoore.co.uk
